Kusal Refund and Return Policy

Last Updated:13/09/2023

Last Updated:07/11/2023

At Kusal, we want you to be completely satisfied with your purchase. If you have any issues with your order, please review our refund policy below.

1. Returns and Refunds

1.1. Returns: You may return any product purchased from Kusal within 10-15 Business days of receiving the item, provided it is in its original condition and packaging.

1.2. Refunds: We offer refunds for the purchase price of the product. Shipping and handling fees are non-refundable. Refunds will be issued via the original payment method used for the purchase.

2. How to Request a Refund

To request a refund, please follow these steps:

2.1. Contact our customer support team at 9677232413 to initiate the return process.

2.2. Provide your order number and a detailed reason for the return.

2.3. We will provide instructions for returning the product.

3. Return Conditions

3.1. Products must be returned in their original condition and packaging. We reserve the right to reject returns that are damaged or not in the original packaging.

3.2. You are responsible for the return shipping costs unless the return is due to an error on our part.

4. Processing Time

Upon receiving your returned item, we will inspect it and process your refund within 10-15 Business days.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will replace the item or offer a refund, including return shipping costs.

6. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled, and the standard return policy will apply.