Delivery & Shipping
All of Kusal orders are shipped door-to-door from our warehouse, to your provided shipping address via DTDC, Speed Post. Processing the order normally takes 2 working days and then Shipping normally takes 4-8 working days. Shipping destinations offered by Kusal.com for delivery will be extended and updated from time to time and listed online.
We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item. We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form. DTDC will attempt delivery 2 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call DTDC Customer Service or Speed Post at their local number and quote your tracking number to trace your package.